AI Integration & Business Process Automation
Artificial intelligence delivers real value only when it is connected to your data and your processes — not when it stays a generic chat open in a tab. We build AI systems that analyze company data, generate insights and make decisions in real time: reduced costs, optimized workflows, less repetitive work for people.
In practice, this means AI assistants that answer based on your internal documentation (RAG) — procedures, contracts, quotes, support history — chatbots that handle customers' frequent questions, automatic document processing (invoices, orders, forms) and workflow automations between the systems you already use: ERP, CRM, email, 1C.
For companies that work with sensitive data, we implement self-hosted solutions: the model runs on your infrastructure, and the data never leaves the company. You decide what goes outside — if anything does.
What we include
- AI assistants on internal data (RAG)
- Process automation (workflow)
- Integration with existing systems
- Support chatbots
- Document processing
- Self-hosted / private
Who AI integration is for
AI integration fits companies whose teams lose hours every day on repetitive work: manually entering invoices and orders, answering the same customer questions, searching for information across documents, contracts and internal procedures. We work with trading and distribution companies, accounting firms, service businesses and support teams in the EU, the US and Moldova that want to automate processes without replacing the systems they already use — ERP, CRM, email, 1C. It is also a fit for companies handling sensitive data that cannot send information to external AI services: for them, a self-hosted solution runs on their own infrastructure.
How we work
We start with a free audit of your processes: where your team loses the most hours on repetitive tasks and what data already exists to automate them. We then agree on the plan and the SLA, implement the solution in stages — starting with the highest-impact case — and keep operating it 24/7, with monitoring and improvements as new needs arise.
Every automation starts with one concrete use case, measurable in hours saved, which we validate with your team before scaling it. The people who will use the assistant or the automated workflow are involved from the start, and training uses real examples from their daily work. After launch we track answer quality and processing errors, tune the system based on feedback and report regularly on which processes have been automated and what comes next.
How the price of AI integration is formed
The price depends on the number and complexity of the processes being automated, the volume of documents and data the solution works with, the systems it has to integrate with (ERP, CRM, email, 1C) and how it runs — as a cloud service or self-hosted on your infrastructure. The SLA level for ongoing 24/7 operation also matters. After the free process audit you receive a fixed offer within 48 hours, with clearly described implementation stages, starting with the highest-impact use case.
Why ITBOX
Frequently asked questions
Which business processes can be automated with AI?
The easiest processes to automate with AI are repetitive, document- and text-based tasks: processing invoices, orders and forms, answering frequent customer questions, searching internal documentation and moving data between ERP, CRM, email and 1C. In the free audit we identify the processes where your team loses the most hours.
What is an AI assistant on internal data (RAG)?
An AI assistant on internal data answers questions using your company's own documents — procedures, contracts, quotes, support history — rather than general knowledge from the internet. The technique is called RAG: the assistant first retrieves the relevant information from your documents, then writes the answer based on it.
Does company data stay private with AI integration?
Yes, for sensitive data we implement self-hosted AI solutions where the model runs on your infrastructure and the data never leaves the company. You decide whether anything goes to external services at all. We choose between cloud and self-hosted together during the audit, based on the type of data involved.
Can AI be integrated with the CRM, ERP or email we already use?
Yes, we connect AI solutions to the systems you already use: ERP, CRM, email and 1C. You do not need to replace existing software — the automation reads data from it and writes the results back. Because we are the same team that administers servers and networks, integration does not stall on missing access.
How does an AI integration project start?
An AI integration project starts with a free process audit: we look at where the most time is lost and what data already exists. Within 48 hours you receive a fixed offer, then we implement in stages, starting with the highest-impact use case, so results are visible from the first stage.
Who maintains the AI solution after implementation?
ITBOX keeps operating the AI solution after implementation, with 24/7 monitoring and improvements as new needs arise. We track answer quality and processing errors, update the data sources and adjust the automations when your company's processes change.