Managed IT Support for Companies
ITBOX provides managed IT support on a fixed monthly plan for companies in Chișinău and across Moldova: an employee helpdesk, computer and server maintenance, remote and on-site support with a guaranteed 30-minute response time. In practice, you get a complete IT department at a fixed, predictable price — no in-house admin salary, holidays or staff turnover.
The plan covers your entire fleet: computers and laptops (Windows, macOS, Linux), servers, network, printers, corporate e-mail and licences. We monitor equipment 24/7, apply security updates, keep the inventory current, and employee requests go straight to the helpdesk — solved remotely within minutes or on-site in Chișinău the same day. Recurring problems get fixed at the root, not just rebooted.
If you currently rely on an on-call technician who shows up after something breaks, the difference is preventive maintenance: monthly checks, updates, backup tests and security audits stop outages before they cost money. Switching to outsourced IT happens with zero downtime: we take over your infrastructure with full documentation, a complete inventory and an orderly credential handover.
What we include
- Employee helpdesk — remote and on-site
- Computer, laptop and printer maintenance
- Server and network administration
- Monthly preventive IT maintenance
- Verified backups and endpoint protection
- Inventory, licences and annual IT budget
How we work
We start with a free IT audit: we inventory your equipment, licences and risks, and within 48 hours you get a fixed quote — a monthly plan sized to your workstations and servers, with a written SLA. From day one you have a single point of contact for any IT issue: response within 30 minutes, immediate remote help or same-day on-site visits in Chișinău. At the end of each month you receive a report of resolved tickets and our infrastructure recommendations.