Managed IT Support & IT Outsourcing for EU & US
ITBOX provides managed IT support on a fixed monthly plan for companies in Chișinău and across Moldova: an employee helpdesk, computer and server maintenance, remote and on-site support with a guaranteed 30-minute response time. In practice, you get a complete IT department at a fixed, predictable price — no in-house admin salary, holidays or staff turnover.
The plan covers your entire fleet: computers and laptops (Windows, macOS, Linux), servers, network, printers, corporate e-mail and licences. We monitor equipment 24/7, apply security updates, keep the inventory current, and employee requests go straight to the helpdesk — solved remotely within minutes or on-site in Chișinău the same day. Recurring problems get fixed at the root, not just rebooted.
If you currently rely on an on-call technician who shows up after something breaks, the difference is preventive maintenance: monthly checks, updates, backup tests and security audits stop outages before they cost money. Switching to outsourced IT happens with zero downtime: we take over your infrastructure with full documentation, a complete inventory and an orderly credential handover.
What we include
- Employee helpdesk — remote and on-site
- Computer, laptop and printer maintenance
- Server and network administration
- Monthly preventive IT maintenance
- Verified backups and endpoint protection
- Inventory, licences and annual IT budget
Who managed IT support is for
Managed IT support on a monthly plan is built for companies that do not need a full-time in-house administrator, but cannot afford a frozen laptop or a failed server stopping work for a whole day. We work with small and mid-sized offices, distributors, clinics, retailers, accounting firms and multi-site companies, in Moldova and remotely across Europe and the US. Typical situations: the "IT guy" only shows up after something has already broken, nobody knows exactly which devices and licenses the company owns, backups have never been tested, and employees lose hours waiting for small issues to be fixed.
How we work
We start with a free IT audit: we inventory your equipment, licences and risks, and within 48 hours you get a fixed quote — a monthly plan sized to your workstations and servers, with a written SLA. From day one you have a single point of contact for any IT issue: response within 30 minutes, immediate remote help or same-day on-site visits in Chișinău. At the end of each month you receive a report of resolved tickets and our infrastructure recommendations.
Onboarding is orderly: we document access, hardware and licenses, set up monitoring and show your staff how to open a helpdesk request. Every ticket has an owner and a clear deadline, and you can see at any time what has been resolved. We communicate in English, Romanian or Russian, whichever suits your team. Once a month we review the report together, agree on priorities for the next month and flag the IT investments worth planning into the budget.
How managed IT pricing is formed
The price of a managed IT plan depends on the number of workstations and laptops, how many servers and network devices we look after, how many offices you have and the SLA level you choose: business-hours support or 24/7. The current state of the infrastructure matters too — a well-documented network is faster to take over than an inherited one with no inventory. After the free IT audit you receive a fixed monthly offer within 48 hours, with no hidden costs and no separate billing for interventions covered by the plan.
Why ITBOX
Frequently asked questions
What does a managed IT support plan include?
The plan includes an employee helpdesk, maintenance of computers, laptops and printers, server and network administration, monthly preventive maintenance, verified backups and endpoint protection. We monitor your devices 24/7, keep the hardware and license inventory up to date, and resolve issues remotely or on-site when needed.
How fast do you respond to IT issues?
We respond to critical incidents within 30 minutes, 24/7. Most employee requests are resolved remotely within minutes, and when physical presence is needed we are on-site in Chișinău the same day. Response times are written into the SLA contract, not just promised.
Is outsourced IT support cheaper than hiring an in-house administrator?
For most small and mid-sized companies, yes. A managed IT plan gives you a whole team — servers, networking, security, 1C — for a fixed monthly fee, without a salary, holidays or staff turnover risk. Support does not stop when one person goes on leave or changes jobs.
Can you support companies outside Moldova?
Yes. We support clients in Europe and the US remotely: helpdesk, server and network administration, monitoring and security all work fully online. We communicate in English, Romanian or Russian. On-site visits are available in Chișinău the same day; elsewhere we coordinate any hands-on work with your local staff.
What happens to the IT infrastructure we already have?
We take it over with full documentation and without interrupting your operations. We inventory hardware, licenses and access, collect credentials from the previous provider or administrator in an orderly handover, and fix recurring problems at the root. It does not matter who built the infrastructure — we bring it to a standard we can guarantee by contract.
How do we get started with managed IT support?
The first step is a free IT audit. We inventory your hardware, licenses and risks, and within 48 hours you receive a fixed offer with a monthly plan and a written SLA. Contact us through the form on the website or call +373 67 502 020.